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Lumbung Direct — FAQ

At Lumbung Direct, we specialize in sourcing high-quality furniture from Bali and Indonesia for B2B wholesale buyers. Our comprehensive FAQ section provides detailed information on order placement, shipping, customization, and certification processes, ensuring a smooth experience for importers, retailers, and procurement professionals.

How do I place an order for Bali furniture?

To place an order for Bali furniture with Lumbung Direct, begin by browsing our catalog or sending us your specific requirements. Once you’ve identified the pieces you need, request a quote by contacting us via WhatsApp at +62 811-3941-4563 or emailing bd@juaraholding.com. It’s important to detail your material preferences, item specifications, and desired quantities. We’ll then provide a comprehensive quotation, inclusive of pricing based on material, grade, specification, volume, and your chosen Incoterms. After reviewing the quote, confirm your order and issue a deposit, typically 30-50% via T/T. Production will commence upon receipt of the deposit. For customized designs, OEM/ODM services are available, and pre-production samples can be arranged. Always confirm specifics per order to ensure clarity and accuracy.

What is the minimum order quantity for furniture?

The minimum order quantity (MOQ) for furniture at Lumbung Direct varies by item type and material. For solid-wood furniture, the MOQ typically ranges from 5 to 20 pieces per model. For woven or rattan pieces, expect an MOQ of 10 to 30 pieces per model or color. Our standard practice requires a minimum order of one 20ft container, which holds approximately 25-28 CBM. We accommodate mixed-model and mixed-material containers, provided each item meets its per-item MOQ and the total load meets the minimum CBM requirement. This flexibility allows you to tailor your order to your specific business needs while ensuring efficient container utilization. Always confirm the exact MOQs and container requirements with us when placing your order.

How does the sample-to-container process work?

The sample-to-container process at Lumbung Direct begins with your specification of desired items, materials, and finishes. We can produce pre-production samples to ensure the product meets your expectations. Once samples are approved, production of the bulk order commences, typically taking 30-60 days, depending on order size and finishing requirements. After production, items are carefully packed and loaded into containers. A 20ft container holds approximately 28 CBM, while a 40ft and 40ft High Cube (40HQ) accommodate about 58 CBM and 68 CBM, respectively. We ensure each container is packed to optimize space and protect the products during transit. Confirm shipping schedules with us, as transit times can vary by destination and season.

What payment methods are accepted?

Lumbung Direct primarily accepts payment via T/T (bank transfer). A deposit of approximately 30-50% is required to initiate production, with the remaining balance due against a copy of the Bill of Lading (B/L). Payment terms can be negotiated for repeat buyers, providing flexibility and fostering long-term partnerships. It’s crucial to confirm specific payment terms and conditions with us for each order to ensure a smooth transaction process. Our commitment to transparency and reliability in our financial dealings helps build trust with our international wholesale partners.

How long does shipping take for furniture orders?

Shipping times for furniture orders from Lumbung Direct depend on the destination and shipping method. Sea freight transit typically ranges from 3 to 5 weeks to major markets such as the US, EU, and Australia, with shorter times to the Middle East and Asia. These are approximate durations as they can vary based on the specific shipping route and seasonal factors. We advise confirming current schedules with your freight forwarder to ensure accurate planning. Production lead times are approximately 30-60 days, so it’s essential to factor this into your overall timeline when placing an order. Our team is here to assist with any logistics inquiries to facilitate a smooth shipping process.

What are the shipping options available?

At Lumbung Direct, we offer several shipping options tailored to your needs. The most common Incoterm we use is FOB (Free On Board), where we handle export clearance and loading at the designated Indonesian port, and you arrange sea freight and insurance. Other available options include CFR/CNF (Cost and Freight) and CIF (Cost, Insurance, and Freight), where we manage more of the shipping process. Our primary export seaports are Tanjung Perak (Surabaya, East Java), Tanjung Emas (Semarang, Central Java), and Benoa (Bali). We work closely with you to determine the most suitable shipping method, ensuring your order arrives on time and in excellent condition. Confirm specific shipping arrangements with us to align with your logistical requirements.

Can I customize furniture designs?

Yes, Lumbung Direct offers customization options for furniture designs. Our OEM/ODM services allow you to tailor products to your specifications, including materials, dimensions, finishes, and branding. We work collaboratively with you from the initial design phase to produce pre-production samples that meet your expectations. Once samples are approved, we proceed with full-scale production. This flexibility is ideal for buyers seeking unique, private-label products or those requiring specific design modifications. Our experienced team is committed to maintaining high-quality standards throughout the customization process, ensuring that the final products align with your brand’s vision and market needs.

What is SVLK certification and why is it important?

SVLK (Sistem Verifikasi Legalitas Kayu) is Indonesia’s mandatory Timber Legality Assurance System, crucial for every wood-product exporter. It ensures that timber is legally harvested and traceable, with each export consignment equipped with a V-Legal Document. This certification is valid for three years, with annual surveillance. SVLK is integral to Indonesia’s FLEGT partnership with the EU, providing strong legality evidence for due diligence under the EU Deforestation Regulation (EUDR) and the US Lacey Act. While SVLK offers a legality baseline, FSC is a separate, voluntary sustainability certification some factories choose to add. It’s essential for buyers to understand SVLK’s role in ensuring the legal compliance of their imports, supporting sustainable and responsible sourcing practices.

Materials and Grades

Lumbung Direct offers a comprehensive range of furniture crafted from high-quality materials sourced sustainably from across Indonesia. Our primary materials include teak, mahogany, and bamboo, each available in various grades to suit different market needs. Teak is available in premium A-grade, known for its uniform color and tight grain, and B-grade, which is more economical with slight natural imperfections. Mahogany is offered in both kiln-dried and air-dried forms, ensuring durability and resistance to warping. Bamboo options are treated to enhance strength and longevity. Our material selection process prioritizes quality and environmental responsibility, ensuring that all wood is legally harvested and complies with international forestry standards.

Minimum Order Quantity and Container CBM

Understanding the logistical needs of our wholesale buyers, Lumbung Direct has set a flexible Minimum Order Quantity (MOQ) to accommodate various business sizes. The standard MOQ is 50 units per item, with a full container load requirement for custom orders. Our shipping solutions are optimized for efficiency, with a 20-foot container accommodating approximately 28 CBM and a 40-foot container handling up to 58 CBM. This capacity allows for a diverse range of products to be shipped simultaneously, ensuring cost-effectiveness and timely delivery. We provide detailed packing lists and container loading plans to maximize space utilization and minimize damage during transit.

Quality Control and Certifications

Quality control is a cornerstone of Lumbung Direct’s operations, ensuring that all products meet stringent international standards. Our QC team conducts thorough inspections at multiple stages of production, from raw material selection to final product assembly. Each piece undergoes rigorous testing for structural integrity, finish quality, and compliance with client specifications. Lumbung Direct is proud to hold various certifications, including the Indonesian Legal Wood (SVLK) certification, assuring buyers of our commitment to sustainable practices. Additionally, our products meet international safety and quality standards, providing peace of mind to our partners and end consumers. Detailed QC reports are available upon request to maintain transparency and trust with our buyers.

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